Support

We read every message and reply within two working days.

Before you write

A few things make a bug much faster to fix. If you can, include your iPhone model, your iOS version, the app version (shown at the bottom of the Profile tab), and what you did just before the problem appeared. A screenshot is worth a paragraph.

Please don't send us your export files unless we ask — they contain your personal food and weight history, and we'd rather not hold a copy of it.

Common questions

My calorie target changed on its own

It didn't change silently — tap the “Remaining” card and the app shows you the full calculation, including what changed and why. Movyneo recalculates your expenditure from your own logged results over time, so the target moves as your data improves. Any safety limit that stepped in is listed there too.

A food's numbers look wrong

Open the food and check its source label. Entries from Open Food Facts are contributed by the public and are sometimes incomplete or wrong; USDA entries are laboratory reference values. If a barcode gives you a bad match, create a custom food from the packaging instead — it will then rank first in your future searches.

Barcode scanning can't find a product

The database ships inside the app and covers a few million products, but it can't cover every regional item. Use New food to enter it once from the label — or point the camera at the nutrition table and let the label reader fill in the values for you.

Apple Health isn't syncing

Check Settings → Health → Data Access & Devices → Movyneo and confirm the categories you expect are enabled. iOS asks for read and write permissions separately, and it does not tell apps when read access is denied — so if steps stay at zero, that's the first place to look.

I lost my data

All data lives on your device only, so we have no copy to restore. If you have an iPhone backup from before the loss, restoring that backup restores your Movyneo data with it. To protect yourself going forward, use Profile → Export my data occasionally and keep the CSV files somewhere safe.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us: open Settings → your name → Subscriptions on your iPhone, select Movyneo and cancel. You keep Premium until the end of the period you've already paid for. For refunds, use reportaproblem.apple.com — only Apple can issue them.

Can I use the app without tracking my weight?

Yes. Turn weight tracking off in Profile → Body & goal and every weight-related screen, insight and prompt disappears. The app stays fully functional. You can also switch off ranks, quests and streaks entirely with Simple mode.

Feature requests and bug reports

Both very welcome at support@movyneo.app. Movyneo is built by a small team, so we can't promise every request, but we do read all of them and they genuinely shape what gets built next.

Accessibility

The app supports Dynamic Type up to the largest accessibility sizes, VoiceOver, Reduce Motion and Increase Contrast. If something is hard to use with assistive technology, please tell us — we treat that as a bug, not a suggestion.